About Jennifer Gervès-Keen

---

Jennifer Gervès-Keen is an award-winning executive coach, facilitator and speaker who is known for her direct, honest approach, her humour, her positive energy and her great taste in shoes. Winner of three gold medals in the international Brandon Hall Excellence Awards in 2022 for coaching skills program design, Jen is considered to be one of Canada’s top learning and development designers in the field of coaching and leadership. In 2023, Jennifer became certified in Neurodiversity and Inclusion and is a passionate advocate for creating and maintaining more inclusive neurodiverse work environments. 

Her innate business acumen and her in-depth knowledge of organizational dynamics coupled with her international experience make her unique in the coaching profession. A Certified Mentor Coach, Jen designs in-house coaching programs and related training for clients who wish to become better leaders and coaches through learning coaching skills. A published author, Jennifer has received rave reviews for her first book, Show Up Like A Coach, which walks the reader through how to use coaching skills to become a better communicator, both at work and at home. Her second book, Show Up Like A Leader, was published in March 2026. 

A sought-after consultant and executive coach, Jennifer is committed to her clients’ success and works as a true enterprise-wide business partner as she leaves a positive impact on the entirety of every organization she works with. Continually fascinated by humanity’s forces and flaws, she views the world as a grand experiment and is always interested in exploring the motivations behind human behaviour. Jen’s sweet spot is identifying behavioural patterns and helping individuals and teams navigate their environments through effective communication and self-advocacy. She is particularly skilled at designing powerful, interactive leadership and coaching training programs, and working with executives to enhance their leadership and followership through candid coaching and providing a different perspective. 

  An enthusiastic lifelong learner and a huge believer in the power of words, she completed her master’s degree in Adult Learning & Development during her years in France, participating in one of the first global online learning platforms. Upon her return to Canada in 2005, Jennifer became a certified coach and won the prestigious ICF Prism Award for excellence in organizational coaching in 2014 with one of her clients, a global professional services firm. At the end of 2019, Jen received the Certified Change Management Practitioner (CCMP) designation from the Association of Project Managers Group International (APMG).  In 2025 Jen started her PhD (flex time) at the University of Toronto in the field of social change through workplace learning. 

To create organizational learning experiences that make a real impact and ensure greater skill retention, Jennifer started exploring neuroscience and its’ connection to leadership behaviour in 2013 and has since made it a foundational pillar of all her program content and design. Jennifer is also fascinated by the concept of Followership and spoke at the International Conference for Followership in Glasgow in April 2024. 

Regarded by her clients as being someone who brings instant value and understanding of their organizational culture, Jennifer has the ability to integrate all aspects of the business into her coaching, helping senior leaders connect the dots and better incorporate leadership and business together.  Jennifer's clients include Deloitte Canada, CPA Canada and PHSA along with many smaller organizations particularly in the technology, law, engineering and finance sectors. She has extensive experience working with most areas of the private and non-profit sector and at all levels of government. 

Jennifer holds a Master’s Degree in Learning and Development from the UK, and a BA in History and Political Science  from the University of Victoria. Jennifer spent 12 years living and working in France, and is fluent in French. She is a member of the Association of Corporate Executive Coaches (ACEC) and the International Coaching Federation (ICF).  Jennifer also offers her time to mentor and develop others in the field, as well as working with select non-profit organizations that are making a positive impact on their communities. 

Jennifer collaborates with some of the most talented learning & development professionals available in order to deliver exceptional experiences to her clients.